Sunday, February 3, 2008

What Will Cause Your 3rd Party Merchant Account To Be Suspended


Some of the fastest factors that will cause your third party payment processing account to be suspended is to do any of the following below:

  • Persistent pattern of charge backs - most merchant accounts do not like to see more then a 1% charge back ratio regardless of whether they are 'third party' merchant accounts or 'true' merchant accounts
  • Poor or inadequate response to customers and a history of unresolved complaints or refused refunds
  • Supplying faulty or inferior goods that are not as described in your product description
  • Entering customer credit cards yourself which goes against your merchant agreement - do not and say do not take orders over the phone then enter it into your PayPal buy button for people to process their orders - they must do it themselves. If you are want to take orders over the phone you will need to be set-up with a merchant account that handles MO/TO ordering.
It is important that you take the time required to read the terms and conditions to your merchant accounts and know you rights and what the correct procedures are to processing your credit card payments then to be naive and find out the hard way of having your accounts suspended.

If you do run into major issues with charge backs and suspensions I recommend you visit: www.merchant911.org


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